Shipping policy
At Alluevera, we want your order to reach you quickly and safely. Please read our shipping information below to understand delivery times, costs, and customs responsibilities.
Processing Times
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- You will receive an email confirmation with tracking details once your order has been dispatched.
Delivery Options & Costs
United Kingdom
We are currently not shipping to the United Kingdom. We will update this page when UK shipping becomes available again.
Europe
- Standard International (5–10 business days): €6.48
- Express International (3–5 business days): €9.99
- Free Shipping on orders over €100
USA
- Standard International (2-5 business days): $8
- Free Shipping on orders over $100
Delivery times are estimates and may vary depending on local postal services and customs clearance.
Customs & Import Duties
European Union
VAT is calculated and collected at checkout, so no additional charges will apply upon delivery. Orders shipped within the EU are not subject to customs duties. Standard shipping fees apply as indicated at checkout.
USA
Orders shipped from our US fulfilment center are not subject to VAT, import duties, or customs fees. Standard shipping fees apply as indicated at checkout.
We recommend:
- Checking your country’s regulations before placing an order
- Being aware that import duties may apply on arrival
- Understanding that these fees are outside of Alluevera’s control
Order Tracking
- All orders are sent with tracking information.
- Once your order has been dispatched, you will receive an email with a tracking link to follow your parcel’s progress.
Questions
If you have any questions about shipping or need help tracking your order, please reach out to us via our Contact Us page - our team is always happy to assist.