Shipping policy

 At Alluevera, we want your order to reach you quickly and safely. Please read our shipping information below to understand delivery times, costs, and customs responsibilities.

Processing Times

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).
  • You will receive an email confirmation with tracking details once your order has been dispatched.

Delivery Options & Costs

Europe

  • Standard International (5–10 business days): €6.48
  • Express International (3–5 business days): €9.99
  • Free Shipping on orders over €70


United Kingdom

  • Standard Delivery (2–4 business days): £3.95
  • Express Delivery (1–2 business days): £5.95
  • Free Standard Delivery on orders over £50

Orders shipped to the UK come from the European Union. VAT is calculated and collected at checkout for all orders. 


USA

  • Standard International (2-5 business days): $8
  • Free Shipping on orders over $75

Delivery times are estimates and may vary depending on local postal services and customs clearance.

Customs & Import Duties

European Union

VAT is calculated and collected at checkout, so no additional charges will apply upon delivery. Orders shipped within the EU are not subject to customs duties. Standard shipping fees apply as indicated at checkout.


United Kingdom

Import taxes and customs duties may apply upon delivery for shipments over £135. These charges are set by UK authorities and are the customer’s responsibility. They are not included in our product or shipping prices.

USA

Orders shipped from our US fulfilment center are not subject to VAT, import duties, or customs fees. Standard shipping fees apply as indicated at checkout.

 

We recommend:

  • Checking your country’s regulations before placing an order
  • Being aware that import duties may apply on arrival
  • Understanding that these fees are outside of Alluevera’s control

Order Tracking

  • All orders are sent with tracking information.
  • Once your order has been dispatched, you will receive an email with a tracking link to follow your parcel’s progress.

Questions

If you have any questions about shipping or need help tracking your order, please reach out to us via our Contact Us page - our team is always happy to assist.